Ehsan Wellness Booking & Appointment Policy
Appointments
All appointments are booked through the online booking system.
Upon booking you will receive a confirmation and all updates regarding your appointment day and time through the system.
Please ensure your contact details are accurate at the time of booking.
Cancellation Policy
All cancellations must be made no less than 24 hours prior to your scheduled appointment.
Cancellations made within 24 hours of the appointment time will incur a cancellation fee of $100.
This fee must be settled before a new appointment can be booked.
Appointments will be automatically cancelled if the client arrives more than 15 minutes past the scheduled start time.
We understand that emergencies and unforeseen circumstances arise. If you are experiencing a genuine emergency please contact us as soon as possible and we will do our best to accommodate you.
Pre-Appointment Guidelines
Please read the following carefully before attending your session. These guidelines exist to ensure that your treatment is as safe and effective as possible.
Eat a full meal before your appointment. Do not arrive fasted or having skipped meals.
Some clients experience lightheadedness after treatment due to not having eaten and this can be avoided by ensuring you are properly nourished beforehand.
Hydrate well in the hours leading up to your session.
Avoid all alcohol for a minimum of 24 hours before your appointment. Alcohol interferes with the body's ability to receive treatment at the level it needs to.
Do not consume coffee on the day of your appointment. Caffeine can prevent the acupuncture from working as effectively as it should.
Wear loose and comfortable clothing to your session.
If you are experiencing flu-like symptoms or are feeling unwell please do not attend your appointment. Contact us as soon as possible to reschedule. Your health and the health of other clients is a priority.
Please arrive on time. Late arrivals of more than 15 minutes cannot be accommodated and the appointment will be cancelled.
Communication
All communication is handled personally. If a message goes unanswered it is because your practitioner is in session or completing a treatment.
All messages will be responded to as soon as the session is complete. Please be patient and avoid sending multiple follow-up messages.
By booking an appointment with Ehsan Wellness you acknowledge that you have read and understood this policy in full.